Service Charter
The Gambling Regulatory Authority (“GRA”) is committed to delivering a high standard of service.
While GRA strives to meet the service standards, some applications may require a longer time. Applications will be processed only upon receipt of complete documentation and information.
Service Standards
New Applications*
| Type of Licences/Approvals | Service Standards |
|---|---|
| Gaming Machine Room Licence Application | 4 months |
| Tombola Licence Application | 4 months |
| Community Organisations conducting Gambling for Social Bonding and Recreation Licence Application | 4 months |
| International Market Agent/ International Market Agent Representative Licence Application | 6 months |
| Approved Manufacturer or Approved Supplier Application | 6 months |
| Approved Test Service Provider Application | 6 months |
| Special Employee Licence Application | Category A/B:
Category C1/C2:
|
* At present, GRA has no intention of issuing new licences to conduct casino gambling, or betting operations, lottery and game of chance.
Renewal Applications
| Type of Licences/Approvals | Service Standards |
|---|---|
| Casino Licence | 6 months |
| Betting Operations, Lottery and Game of Chance Licence | 6 months |
| Gaming Machine Room Licence | 3 months |
| Tombola Licence | 3 months |
| Community Organisations conducting Gambling for Social Bonding and Recreation Licence | 3 months |
| International Market Agent/ International Market Agent Representative Licence | 6 months |
| Approved Manufacturer or Approved Supplier | As Approved Manufacturers and Approved Suppliers do not have a limited tenure, they do not need to renew their approval status. |
| Approved Test Service Provider | 6 months |
| Special Employee Licence |
#The current special employee licence will continue to be in force upon the submission of a renewal application until the new licence is approved or rejected. |